"What I appreciate about R.W. Smith is the solutions I am given when faced with challenges in my business. They always have the answer. Any restaurateur knows their most valuable commodities are time and efficiency. Whenever a product is needed, I can rely on R.W. Smith to provide it in an efficient and precisely communicated way. And through our purchases from R.W. Smith, we have increased our level of service, from simple water and beverage service to our incredible plating capabilities and presentations."
E. Michael Reidt, Executive Chef, Area 31 Restaurant
Miami, FL
"The customer service at R.W. Smith is great. Our Business Development Manager is always available to offer ideas and knowledge about products as well as deliver samples within a couple of days. Because of such a quick response and sense of urgency for our needs, we are able to deliver exceptional service to our guests.
"I feel that, as a company, R.W. Smith invests time in their people to get them as much information and training as possible. The turnaround time for getting a quote is within 24 hours, which is a huge help. The amount of what you stock is extremely important, so that when I place an order, I get it within a week."
Kaleo Adams, Executive Chef, Beverly Hills Hotel
Beverly Hills, CA
"Generally, with a vendor, you either get a great product or a great vendor. With R.W. Smith, you get both. Case in point with our new Steelite Craft plates and our Villeroy & Boch Stella dinner plates."
Michael Chiarello, Chef & Owner, Bottega Napa Valley
Napa Valley CA
"We have enjoyed a strong relationship with R.W. Smith for well over 15 years and feel like they are our partners in new and existing hotels and restaurants. Our rep, Jason Sem, goes over and above the call of duty to ensure our orders are timely, complete and correct and the items fit with the overall concept for each or our restaurants. R.W Smiths' product line is vast and they are very knowledgeable about the selling points each which helps streamline my process considerably."
"Over the past 10 years, I have exclusively used RW Smith for the needs of my kitchens and restaurants. The quality of product, availability and quick deliveries, and ease of ordering makes it a no brainer. The sales representatives are always energetic and great to work with and I can't imagine using another company."
Brian Parks, Executive Chef, Canary Hotel
Santa Barbara, CA
"I have been an R.W. Smith customer for the past 6 years because of their great customer service and attention to detail. I can count on my sales rep to answer all of my questions and to find solutions to any problem I might have. She takes ownership of all of my orders and keeps me updated on their status until they are delivered and complete."
Robert Payne, Director of Purchasing, Terranea
Rancho Palos Verdes, CA
"RW Smith has provided consistently through the years a sales staff that is knowledgeable; a product line that is available at a competitive price; and, a service staff that provides timely deliveries. I have been in the hospitality industry for over 21 years and RW Smith has been a dependable partner."
"I've spent 30 years in the hospitality industry and can certainly say that all with whom I have had contact at R. W. Smith are truly the best in the business! Each and every request (even on hard to locate items) has been responded to immediately and efficiently! My thanks to Alexa Wilson for her CAN DO attitude that makes purchasing so much fun!"
"I have been working with RW Smith for 16 years. The sales associates are some of the most knowledgeable in the business. Service has always been prompt and professional. Their integrity has never come into question. I recommend RW Smith for your business needs."
"I have been working with RW Smith for many years and have been very happy with the quality of the products, pricing, and service I receive. Yesenia is extremely helpful and informative and I plan on using RW Smith for my equipment needs forever. Thanks."
David Ezzo, Food & Beverage Director, Cavallopoint
Sausalito, CA
"I always look to our R.W. Smith rep to keep me abreast of new products in the marketplace. She totally understands our vision and company philosophy, and she gets as excited as we do when she sees something that would fit perfectly into our operation. I value our relationship and am grateful for all her contributions to the many, many projects we have worked on together over the years."
