"If I were to summarize how R.W. Smith & Co. is unique in one word, it would be proactive. I have been very impressed with the level of service from my sales representative. Our sales rep has been attentive and aware of our operationís changing needs. Our hotel just underwent a large renovation, so we needed quite a bit of new equipment and we relied heavily on R.W. Smith & Co. throughout the process to provide everything. We felt the service was customized and that we werenít just another stop on the sales route.
"R.W. Smith & Co. continues to add value to our partnership by taking the time to listen to our needs and deliver product that fits within those expectations. Their customer service has enabled us to choose the best equipment for our operation so we can ultimately wow the guest."
Alexandra Shimizu, Food and Beverage Manager, Pier 2620 Hotel
San Francisco, California
"R.W Smith staff is efficient and flexible, always going out of their way to find me the products I want. We were able to change our buffet look with all new equipment in a period of 2 months. We didnít have to wait long for each piece to complete the set. It was very helpful, and it helps me get things done effectively. They have great relations with their vendors and it seems easy to ask for customized items and samples."
Carol Huang, Director of Banquets, The Ritz-Carlton
"Since I started working with RW Smith I have no problem of supply. Their team is always making sure the service is impeccable. Always available, Damon Schmitz, Business Development Manager, gives prompt answers to my questions. As a General Manager, Iím expecting service/price/quality, and that is what R.W. Smith provides."
Frederic Zerah, Meritage General Manager, The Claremont Hotel Club & Spa
"R.W. Smith & Co. and Sales Representative Andy Westbrook have been partners with Montage Laguna Beach since before we opened in 2003. Montage has come to rely on R.W. Smith & Co. as our "go toĒ provider for all our Food & Beverage equipment needs, supporting our unique requirements with every request. When we know we need it next-day, we know they are the supplier to call every time."
SaraLynne Boch, C.P.M., Director of Purchasing, Montage Laguna Beach
Laguna Beach, CA
"What I appreciate about R.W. Smith is the solutions I am given when faced with challenges in my business. They always have the answer. Any restaurateur knows their most valuable commodities are time and efficiency. Whenever a product is needed, I can rely on R.W. Smith to provide it in an efficient and precisely communicated way. And through our purchases from R.W. Smith, we have increased our level of service, from simple water and beverage service to our incredible plating capabilities and presentations."
E. Michael Reidt, Executive Chef, Area 31 Restaurant
"The customer service at R.W. Smith is great. Our Business Development Manager is always available to offer ideas and knowledge about products as well as deliver samples within a couple of days. Because of such a quick response and sense of urgency for our needs, we are able to deliver exceptional service to our guests.
"I feel that, as a company, R.W. Smith invests time in their people to get them as much information and training as possible. The turnaround time for getting a quote is within 24 hours, which is a huge help. The amount of what you stock is extremely important, so that when I place an order, I get it within a week."
Kaleo Adams, Executive Chef, Beverly Hills Hotel
Beverly Hills, CA
"Generally, with a vendor, you either get a great product or a great vendor. With R.W. Smith, you get both. Case in point with our new Steelite Craft plates and our Villeroy & Boch Stella dinner plates."
Michael Chiarello, Chef & Owner, Bottega Napa Valley
Napa Valley, CA
"We have enjoyed a strong relationship with R.W. Smith for well over 15 years and feel like they are our partners in new and existing hotels and restaurants. Our rep, Jason Sem, goes over and above the call of duty to ensure our orders are timely, complete and correct and the items fit with the overall concept for each or our restaurants. R.W Smiths' product line is vast and they are very knowledgeable about the selling points each which helps streamline my process considerably."
"Over the past 10 years, I have exclusively used RW Smith for the needs of my kitchens and restaurants. The quality of product, availability and quick deliveries, and ease of ordering makes it a no brainer. The sales representatives are always energetic and great to work with and I can't imagine using another company."
"I have been an R.W. Smith customer for the past 6 years because of their great customer service and attention to detail. I can count on my sales rep to answer all of my questions and to find solutions to any problem I might have. She takes ownership of all of my orders and keeps me updated on their status until they are delivered and complete."
Robert Payne, Director of Purchasing, Terranea
Rancho Palos Verdes, CA
"RW Smith has provided consistently through the years a sales staff that is knowledgeable; a product line that is available at a competitive price; and, a service staff that provides timely deliveries. I have been in the hospitality industry for over 21 years and RW Smith has been a dependable partner."
"I've spent 30 years in the hospitality industry and can certainly say that all with whom I have had contact at R. W. Smith are truly the best in the business! Each and every request (even on hard to locate items) has been responded to immediately and efficiently! My thanks to Alexa Wilson for her CAN DO attitude that makes purchasing so much fun!"
"I have been working with RW Smith for 16 years. The sales associates are some of the most knowledgeable in the business. Service has always been prompt and professional. Their integrity has never come into question. I recommend RW Smith for your business needs."
"I have been working with RW Smith for many years and have been very happy with the quality of the products, pricing, and service I receive. Yesenia is extremely helpful and informative and I plan on using RW Smith for my equipment needs forever. Thanks."
David Ezzo, Food & Beverage Director, Cavallopoint
"I always look to our R.W. Smith rep to keep me abreast of new products in the marketplace. She totally understands our vision and company philosophy, and she gets as excited as we do when she sees something that would fit perfectly into our operation. I value our relationship and am grateful for all her contributions to the many, many projects we have worked on together over the years."