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Shipping & Delivery

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Shipping & Delivery

R.W. Smith & Co. Shipping Policy
We make every effort to ensure that your order is shipped in a timely manner and at a reasonable cost; however, we are unable to guarantee specific delivery times.

Shipping Destinations & Locations

Shipping Destinations
R.W. Smith & Co. currently ships to any public street address in the 48 continental states. Orders cannot be delivered to PO Boxes.

In rare cases where the delivery company is not able to complete a delivery due to accessibility, we will attempt to notify you and help arrange for you to pick up the order at the carrier's nearest terminal. Orders may be held for reasons including, but not limited to, inaccessible destination address, incorrect contact information or an insufficient address. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.

Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address. Minimum order and freight policies will apply to each order. Orders may not be combined to meet minimum order or free freight thresholds.

Shipping Locations
Stock orders ship from our distribution centers located in California and Texas. Shipping charges are automatically calculated using the distribution center as the point of origin. We reserve the right to ship certain products or orders directly to a customer from the manufacturer. In these cases, freight costs, if any, will be calculated using the manufacturer as the point of origin.

International Shipping
At this time, we are unable to ship online orders internationally. If you have a freight forwarder, we can assist you with shipping to that address. Please contact Customer Service to check availability for these arrangements.

Shipping Methods & Costs

Shipping Methods
R.W. Smith & Co. ships orders to both commercial and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Businesses operated from a house, apartment or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.

Calculating Shipping Costs
When placing your order, you may choose from several methods of shipment and you will be able to select the method and pricing that best fits your needs. You will see the associated costs for the method you select in your shopping cart. Please note that shipping costs may also depend on the terms of your R.W. Smith & Co. account.

Free Shipping from R.W. Smith & Co. Warehouses
Under certain conditions you may qualify for free shipping on select product. If your order qualifies for free shipping, we will assume standard ground delivery charges.

Note: Expedited shipping, lift-gate charges, or other additional services are not included in the free shipping program. We reserve the right to change or discontinue free shipping at any time.

Freight Fees & Routes

Freight Fees
Orders of free freight eligible products that subtotal under $350 that are shipping to the same address will be assessed freight and handling charges, unless otherwise indicated. When ordering factory direct items not stocked in our warehouse, a freight charge may be assessed in accordance with the freight chart. After you finish adding items to the Shopping Cart, you will receive Standard Ground and Expedited shipping options to best meet your needs. Though not standard, inside delivery is available for an additional fee.

In-Stock Free Shipping Eligible Program
In-Stock Free Shipping Eligible ProgramPurchases over $350 worth of qualifying In-Stock products will receive free shipping. All In-Stock items must add up to over $350 and be designated as eligible for the program. Eligible items will feature this image on the product page.

The applicable eligible purchase amount does not include discounts, handling fees and tax. Free Shipping will automatically display during checkout. If needed, you will have the option to choose expedited shipping for your order at the rates provided in the shopping cart.

Delivery time for In-Stock orders is usually 2-5 business days from date of order and depends upon availability. Standard Ground Shipping is available in the continental U.S. only.

This program cannot be combined with the Factory Direct Free Shipping Eligible Program or other shipping offers.

Factory Direct Free Shipping Eligible Program
Factory Direct Free Shipping Eligible ProgramPurchases over $350 worth of qualifying products from a single Manufacturer will receive free shipping. Participating Manufacturers include:
  • Anchor Hocking
  • Cambro
  • Cardinal
  • Carlisle
  • Edwards Industries
  • Global Amici
  • Libbey
  • Oneida
  • Rubbermaid
  • Service Ideas
  • Steelite
  • The Wheel
  • Vollrath
  • West Curve
All items from a participating Manufacturer added to the shopping cart must total over $350 and be designated as eligible for the program. Eligible items will feature this image on the product page.

The applicable eligible purchase amount does not include discounts, handling fees and tax. Free Shipping will automatically display during checkout. If needed, you will have the option to choose expedited shipping for your order at the rates provided in the shopping cart.

Delivery time for Factory Direct purchases is usually 3-4 weeks from date of order and depends upon availability. Standard Ground Shipping is available in the continental U.S. only.

This program cannot be combined with the In-Stock Free Shipping Eligible Program or other shipping offers.

Delivery Routes
R.W. Smith & Co. operates a fleet of delivery trucks. These trucks operate out of our warehouses in San Diego, CA and Dallas, TX.

Generally, orders placed to deliver on a route need to be submitted 48 business hours prior to a route's expected delivery day. For example, if a route is scheduled to deliver on Friday, all orders expecting to go on that truck need to be placed no later than 11:00 am Wednesday in each respective time zone (PST or CST). During times of heavy order volume, such as major holidays and back-to-school, deliveries made on route trucks may be delayed until the following scheduled delivery day. Please plan accordingly and order early.

Special Note on Common Carrier Deliveries
LTL Common Carrier delivery requires an adult signature at the time of delivery. It is that adult's responsibility to inspect the merchandise being delivered for damage or shortage. By signing for a shipment without notice of damage or shortage, you are accepting the product in good condition. Once the driver leaves with your signature, your ability to claim damage or shortage against the carrier is significantly reduced. Most claims against a carrier are denied if they have a free and clear delivery signature.

It is also the responsibility of the Customer to have adequate help and any necessary equipment to receive product at the back of the delivery vehicle.

Please be advised that R.W. Smith & Co. does not ship orders C. O. D.

Delivery Estimates

Delivery Lead Time Estimates
Your estimated arrival date is determined by the date of shipment from the distribution center and the shipping method you select at the time of checkout. Most In-Stock orders are shipped within 1 to 2 business days of receiving an order. Products listed as "Factory Direct" will be shipped at the earliest possible date.

Shipments travel on normal business days. Please take into account federal holidays and possible inclement weather when placing your order. We will make every effort to deliver your order on the requested date.

Shipping Method Order Date Normally Ships Estimated Arrival
Standard Ground Monday-Friday 1-2 Business Days 2-7 Business Days
Next Day Air Before 10 am PST Mon-Fri
After 10 am PST Mon-Fri
Same Day
Next Day
Next Business Day
2 Business Days
2nd Day Air Before 10 am PST Mon-Fri
After 10 am PST Mon-Fri
Same Day
Next Day
2 Business Days
3 Business Days
All Special Orders 1-4 Weeks 1-3 Business Days 2-5 Weeks from Order Date

In-Stock items coming from our San Diego warehouse have the following lead times: 1-3 days for California destinations; 7-10 days for Midwest destinations; and 10-14 days for East Coast destinations.

All items not stocked in our warehouse have a 10-14 day lead time from the Manufacturer's point of origin.

Delivery Time Confirmation

Once your order has been submitted, a confirmation email will be sent to you, which will include shipping and delivery lead time estimates. These estimates will also appear under "My Account".

Rush Shipments
Expedited shipping is available, including 2-Day and Next Day (with the addition of Saturday Air under certain circumstances). Orders must be submitted prior to 10:00am Pacific Standard Time in order to receive expedited delivery in the timeframe specified. Expedited orders placed after 10:00am Pacific Standard Time or on Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information and may therefore be delayed.

R.W. Smith & Co. works tirelessly to have shipments arrive within the specified timeframe. During times of heavy order volume, expedited shipments may take longer to process. Therefore, we recommend you plan accordingly. To ensure delivery timeframes, order early during peak times and holidays, such as Easter, Mother's Day, Thanksgiving, Christmas and New Year's, as well as when schools resume in late-August and mid-January.

Note: Some orders may be subject to verification of billing/shipping information and may therefore be delayed.

Special Shipments

Factory Direct Orders
Products not stocked in the warehouses are considered factory direct items. Generally, factory direct items do not qualify for Free Shipping.

Split Shipments
Whether an order has split shipments depends on the items ordered and whether the product is stocked in our warehouse. In-Stock items ship from our warehouse within 48 business hours after the order is placed in the system. Factory Direct items ship from the Manufacturer and generally have a 10-14 day lead time.

Note: We reserve the right to drop ship products directly from the manufacturer when items are factory direct or out of stock.

Damage & Cancellation

Incorrect or Damaged Orders
We make every effort to correctly fill and securely pack each order. If your products arrive damaged, or if you receive an incomplete or incorrect shipment, make a notation on the Bill of Lading and/or with the driver at time of delivery. We are not responsible for damaged items that are accepted and signed for at time of delivery without notation.
 
All reports of damage should immediately be reported to R.W. Smith & Co.'s Customer Service Team at 1-800-942-1101. All requests for return may be made up to the 30th day after receipt of shipment. RW Smith will arrange for return shipping to the distribution center for an item that was sent to you in error, received defective, or that arrived damaged.

All reports of damage should immediately be reported to R.W. Smith & Co.'s Customer Service Team at 1-800-942-1101. All requests for return may be made up to the 30th day after receipt of shipment. RW Smith will arrange for return shipping to the distribution center for an item that was sent to you in error, received defective, or that arrived damaged.

Cancelling an Order
If an order needs to be cancelled, please call Customer Service at 1-800-942-1101 during business hours (6 a.m. - 5 p.m. PST). If the order has not been processed, we will proceed with cancellation and refund.

If an order is refused at time of delivery, or is shipped in good faith but returned due to incorrect or incomplete shipping information, round trip shipping costs will be charged to the customer.

For more information on returns, please see the Return Policy.

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