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Client Testimonials
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Client Testimonials - Foodservice Consultants

TriMark R.W. Smith is committed to forming lasting partnerships with restaurants, hotels, healthcare and university dining facilities, working every day to help customers achieve exceptionally profitable results. Our foodservice consultants are experts in tabletop and strive to provide tailored solutions to meet the unique needs of each establishment. Hear from our valued clients on how TriMark R.W. Smith's competitive pricing, expansive selection of product and years of experience have helped them to grow their business and attain bottom-line success.

"I love TriMark R.W. Smith! They always have competitive pricing and wonderful customer service. My Sales Representative, Rob, is at my office weekly. He helps me with my orders and always remembers what products I usually order, even when I forget (which I often do). They have a wide variety of products to choose from, and I always find what I need. Rob brings me samples and keeps me updated on all the new trends in my industry. The service by TriMark R.W. Smith really sets them apart from the others!"

Angela Banzhoff, Director of Food & Beverage, Huntington Hotel Group
San Diego, California

Huntington Group

"I have been very pleased with our partnership between Don Chido and TriMark R.W. Smith. Our Representative, Gilles Brochard, has been critical to our smooth opening of the new restaurant. TriMark R.W. Smith's unique ability to streamline the smallwares selection is unparalleled in my experience. Gilles understood our needs upfront and brought me samples that perfectly matched our expectations. With the opening of our next restaurant, TriMark R.W. Smith's partnership with us will allow our team to focus on other matters. We are confident that your company will continue to provide the value, speed and customer service that I have come to enjoy."

Kenneth Lovi, Partner, Don Chido
San Diego, California

Don Chido

"I love the unique convenience of TriMark R.W. Smith's online ordering. The Manage Shopping List option is very efficient for quickly ordering my frequently used items. I found it extremely valuable to utilize the View Order History option for the specialty products our business requires. It is also comforting to know that, with this fantastic partnership, a friendly sales consultant is always just a phone call away."

Heather Barton, Manager, Blue Point
San Diego, California

Blue Point Coastal Cuisine

"If I were to summarize how TriMark R.W. Smith is unique in one word, it would be proactive. I have been very impressed with the level of service from my sales representative. Our sales rep has been attentive and aware of our operation's changing needs. Our hotel just underwent a large renovation, so we needed quite a bit of new equipment and we relied heavily on TriMark R.W. Smith throughout the process to provide everything. We felt the service was customized and that we weren't just another stop on the sales route.

"TriMark R.W. Smith continues to add value to our partnership by taking the time to listen to our needs and deliver product that fits within those expectations. Their customer service has enabled us to choose the best equipment for our operation so we can ultimately wow the guest."

Alexandra Shimizu, Food and Beverage Manager, Pier 2620 Hotel
San Francisco, California

The Claremont Hotel Club & Spa

"TriMark R.W. Smith's staff is efficient and flexible, always going out of their way to find me the products I want. We were able to change our buffet look with all new equipment in a period of 2 months. We didn't have to wait long for each piece to complete the set. It was very helpful, and it helps me get things done effectively. They have great relations with their vendors and it seems easy to ask for customized items and samples."

Carol Huang, Director of Banquets, The Ritz-Carlton
Laguna Niguel

"Since I started working with TriMark R.W. Smith I have no problem of supply. Their team is always making sure the service is impeccable. Always available, Damon Schmitz, Business Development Manager, gives prompt answers to my questions. As a General Manager, I'm expecting service/price/quality, and that is what TriMark R.W. Smith provides."

Frederic Zerah, Meritage General Manager, The Claremont Hotel Club & Spa
Berkeley, CA

The Claremont Hotel Club & Spa

"TriMark R.W. Smith and Sales Representative Andy Westbrook have been partners with Montage Laguna Beach since before we opened in 2003. Montage has come to rely on TriMark R.W. Smith as our "go to" provider for all our Food & Beverage equipment needs, supporting our unique requirements with every request. When we know we need it next-day, we know they are the supplier to call every time."

SaraLynne Boch, C.P.M., Director of Purchasing, Montage Laguna Beach
Laguna Beach, CA

Montage Laguna Beach

"What I appreciate about TriMark R.W. Smith is the solutions I am given when faced with challenges in my business. They always have the answer. Any restaurateur knows their most valuable commodities are time and efficiency. Whenever a product is needed, I can rely on TriMark R.W. Smith to provide it in an efficient and precisely communicated way. And through our purchases from TriMark R.W. Smith, we have increased our level of service, from simple water and beverage service to our incredible plating capabilities and presentations."

E. Michael Reidt, Executive Chef, Area 31 Restaurant
Miami, FL

Area 31 Restaurant

"The customer service at TriMark R.W. Smith is great. Our Business Development Manager is always available to offer ideas and knowledge about products as well as deliver samples within a couple of days. Because of such a quick response and sense of urgency for our needs, we are able to deliver exceptional service to our guests.

"I feel that, as a company, TriMark R.W. Smith invests time in their people to get them as much information and training as possible. The turnaround time for getting a quote is within 24 hours, which is a huge help. The amount of what you stock is extremely important, so that when I place an order, I get it within a week."

Kaleo Adams, Executive Chef, Beverly Hills Hotel
Beverly Hills, CA

Beverly Hills Hotel

"Generally, with a vendor, you either get a great product or a great vendor. With TriMark R.W. Smith, you get both. Case in point with our new Steelite Craft plates and our Villeroy & Boch Stella dinner plates."

Michael Chiarello, Chef & Owner, Bottega Napa Valley
Napa Valley, CA

Bottega Napa Valley

"We have enjoyed a strong relationship with TriMark R.W. Smith for well over 15 years and feel like they are our partners in new and existing hotels and restaurants. Our rep, Jason Sem, goes over and above the call of duty to ensure our orders are timely, complete and correct and the items fit with the overall concept for each or our restaurants. TriMark R.W Smith's product line is vast and they are very knowledgeable about the selling points each which helps streamline my process considerably."

Greg LaMothe, Vice President - Restaurant Concepts and Hospitality, Kimpton Hotels and Restaurants
San Francisco, CA

Kimpton Hotels & Restaurants

"Over the past 10 years, I have exclusively used TriMark R.W. Smith for the needs of my kitchens and restaurants. The quality of product, availability and quick deliveries, and ease of ordering makes it a no brainer. The sales representatives are always energetic and great to work with and I can't imagine using another company."

Brian Parks, Executive Chef, Canary Hotel
Santa Barbara, CA

Canary Hotel

"I have been an TriMark R.W. Smith customer for the past 6 years because of their great customer service and attention to detail. I can count on my sales rep to answer all of my questions and to find solutions to any problem I might have. She takes ownership of all of my orders and keeps me updated on their status until they are delivered and complete."

Robert Payne, Director of Purchasing, Terranea
Rancho Palos Verdes, CA

Terranea Resort

"TriMark R.W. Smith has provided consistently through the years a sales staff that is knowledgeable; a product line that is available at a competitive price; and, a service staff that provides timely deliveries. I have been in the hospitality industry for over 21 years and TriMark R.W. Smith has been a dependable partner."

Sandy Whiting, Purchasing Manager, La Jolla Beach & Tennis Club
La Jolla, CA

La Jolla Beach & Tennis Club

"I've spent 30 years in the hospitality industry and can certainly say that all with whom I have had contact at TriMark R. W. Smith are truly the best in the business! Each and every request (even on hard to locate items) has been responded to immediately and efficiently! My thanks to Alexa Wilson for her CAN DO attitude that makes purchasing so much fun!"

Karen Chalmers, Program Director, SCC Culinary Arts
Scottsdale, AZ

CSC Culinary Arts

"I have been working with TriMark R.W. Smith for 16 years. The sales associates are some of the most knowledgeable in the business. Service has always been prompt and professional. Their integrity has never come into question. I recommend TriMark R.W. Smith for your business needs."

Samuel Bumgarner, Director of Purchasing, La Costa Resort and Spa
Carlsbad, CA

La Costa Resort and Spa

"I have been working with TriMark R.W. Smith for many years and have been very happy with the quality of the products, pricing, and service I receive. Yesenia is extremely helpful and informative and I plan on using TriMark R.W. Smith for my equipment needs forever. Thanks."

David Ezzo, Food & Beverage Director, Cavallopoint
Sausalito, CA

Cavallo Point

"I always look to our TriMark R.W. Smith rep to keep me abreast of new products in the marketplace. She totally understands our vision and company philosophy, and she gets as excited as we do when she sees something that would fit perfectly into our operation. I value our relationship and am grateful for all her contributions to the many, many projects we have worked on together over the years."

Chuck Wiley, Executive Chef, Hotel Valley Ho
Scottsdale, AZ

Hotel Valley HoCafe ZU ZU

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