If you are not entirely satisfied with your TriMark R.W. Smith purchase, please use the following guidelines for submitting your return:
You may return a purchase within 30 days of receipt. To ensure proper credit, all returns require pre-approval and authorization. Once an TriMark R.W. Smith approval is issued for your return, send us the merchandise immediately. Return items must be received by TriMark R.W. Smith within 30 days of date Customer originally took delivery of their purchase - after 30 days the return authorization will be cancelled.
To request a return, please contact Live Chat or Customer Service. Please have your invoice number ready and list of items to return, which can be found on your packing slip.
Purchases must be returned in new and unused condition with the original manufacturer's packaging. Please note that TriMark R.W. Smith does not accept return of the following:
All sales to residential, retail and non-commercial addresses are final. If an error is made on the order by TriMark R.W. Smith, we will waive the policy and accept the return.
All refunds will be made in exchange for credit.
All returned merchandise may be subject to a restocking fee and return shipping costs, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).
For small parcel or local route truck pick-up of returnable stock product, a $25 handling fee will apply. For stock returns requiring LTL pick-up, a fee of $150 per pallet will be assessed.
We take great care to have delivered goods counted and checked before shipping to avoid errors. Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt. Please note that by giving the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages and shortages must be noted along with your signature. In order to receive a refund or exchange for damaged or shorted items, you must contact Customer Service within 48 business hours of receipt.
Currently, TriMark R.W. Smith does not offer an exchange program for returned merchandise except when replacing damaged goods, and for special circumstances. If you would like to request an exchange, contact our Customer Service Department for assistance.