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Returns & Exchanges
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Returns & Exchanges
TriMark R.W. Smith Return Policy

If you are not entirely satisfied with your TriMark R.W. Smith purchase, please use the following guidelines for submitting your return:


Return Period

You may return a purchase within 30 days of receipt. To ensure proper credit, all returns require pre-approval and authorization. Once an TriMark R.W. Smith approval is issued for your return, send us the merchandise immediately. Return items must be received by TriMark R.W. Smith within 30 days of date Customer originally took delivery of their purchase - after 30 days the return authorization will be cancelled.

To request a return, please contact Live Chat or Customer Service. Please have your invoice number ready and list of items to return, which can be found on your packing slip.


  • By phone: 1-800-942-1101 (Mon - Fri 6 am - 5 pm PST)
  • By live chat: Start a Live Chat session to speak with Customer Service
    (Mon - Fri 6 am - 5 pm PST)

Non-Returnable Items

Purchases must be returned in new and unused condition with the original manufacturer's packaging. Please note that TriMark R.W. Smith does not accept return of the following:


  • Items purchased over 30 days of receipt
  • Hazardous items or flammable liquids
  • Custom or logo merchandise
  • Items that have been used

All sales to residential, retail and non-commercial addresses are final. If an error is made on the order by TriMark R.W. Smith, we will waive the policy and accept the return.


Refund Method

All refunds will be made in exchange for credit.


Handling & Restocking Fee

All returned merchandise may be subject to a restocking fee and return shipping costs, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).


For small parcel or local route truck pick-up of returnable stock product, a $25 handling fee will apply. For stock returns requiring LTL pick-up, a fee of $150 per pallet will be assessed.


Damages & Shortages


Exchanges


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