Spring is here! Please remember to order early in anticipation of Mother's Day.

  • Brands
  • Quick Order
  • Career Center
  • Shopping List
  • Kitchen Design & Build
  • Customer Service
  • (0) My Cart
    My Shopping Cart
    Your shopping cart is empty

1.800.942.1101 Mon-Fri 6am - 5pm PST

(0) My Cart
My Shopping Cart
Your shopping cart is empty
Returns & Exchanges
Email This Page Print This Page Make PDF
Returns & Exchanges
TriMark R.W. Smith Return Policy

If you are not entirely satisfied with your TriMark R.W. Smith purchase, please use the following guidelines for submitting your return:

Return Period

You may return a purchase within 30 days of receipt. To ensure proper credit, all returns require pre-approval and authorization. Once an TriMark R.W. Smith approval is issued for your return, send us the merchandise immediately. Return items must be received by TriMark R.W. Smith within 30 days of date Customer originally took delivery of their purchase - after 30 days the return authorization will be cancelled.

To request a return, please contact Live Chat or Customer Service. Please have your invoice number ready and list of items to return, which can be found on your packing slip.

  • By phone: 1-800-942-1101 (Mon - Fri 6 am - 5 pm PST)
  • By live chat: Start a Live Chat session to speak with Customer Service (Mon - Fri 6 am - 5 pm PST)
  • By fax: Download our Return Request Form and fax to 1-888-609-7171

Non-Returnable Items

Purchases must be returned in new and unused condition with the original manufacturer's packaging. Please note that TriMark R.W. Smith does not accept return of the following:

  • Items purchased over 30 days of receipt
  • Hazardous items or flammable liquids
  • Custom or logo merchandise
  • Items that have been used

Product purchased and shipped to a non-commercial or residential address from an order totaling under $350 (before taxes and fees) may not be returned. If an error is made on the residential order by TriMark R.W. Smith, we will waive the policy and accept the return.

Refund Method

All refunds will be made in exchange for credit.

Handling Fee

There is a $25.00 handling fee charged for the return of TriMark R.W. Smith stock product.

Restocking Fee

All returned merchandise may be subject to a restocking fee and return shipping costs, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).

Damages & Shortages


Shop Foodservice Supplies on Sale
Dining Room & Kitchen Supplies Guide
Bone China vs Porcelain