|If you are not entirely satisfied with your R.W. Smith & Co. purchase, please use the following guidelines for submitting your return:
Return Period You may return a purchase within 30 days of receipt. To ensure proper credit, all returns require pre-approval and authorization. Once an R.W. Smith & Co. approval is issued for your return, send us the merchandise within the next 30-day period. Return items must be received by R.W. Smith & Co. within 30 days of date Customer originally took delivery of their purchase - after 30 days the return authorization will be cancelled.
To request a return, please contact Live Chat or Customer Service. Please have your invoice number ready and list of items to return, which can be found on your packing slip.
- By phone:1-800-942-1101(Mon - Fri 6 am - 5 pm PST)
- By live chat: Start a Live Chat session to speak with Customer Service (Mon - Fri 6 am - 5 pm PST)
- By fax: Download our Return Request Form and fax to 1-888-609-7171
Non-Returnable Items Purchases must be returned in new and unused condition with the original manufacturer's packaging. Please note that R.W. Smith & Co. does not accept return of the following:
- Items purchased over 30 days of receipt
- Hazardous items or flammable liquids
- Custom or logo merchandise
- Items that have been used
Product purchased and shipped to a non-commercial or residential address from an order totaling under $350 (before taxes and fees) may not be returned. If an error is made on the residential order by R.W. Smith, we will waive the policy and accept the return.
Refund Method All refunds will be made in exchange for credit.
Handling Fee There is a $25.00 handling fee charged for the return of R.W. Smith & Co. stock product.
Restocking Fee All returned merchandise may be subject to a restocking fee and return shipping costs, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).
Damages & Shortages We take great care to have delivered goods counted and checked before shipping to avoid errors. Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt. Please note that by giving the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages and shortages must be noted along with your signature. In order to receive a refund or exchange for damaged or shorted items, you must contact Customer Service within 48 business hours of receipt.
Exchanges Currently, RW Smith does not offer an exchange program for returned merchandise except when replacing damaged goods, and for special circumstances. If you would like to request an exchange, contact our Customer Service Department for assistance.