If you are not entirely satisfied with your R.W. Smith & Co. purchase, please use the following guidelines for submitting your return:
You may return a purchase within 30 days of receipt. To ensure proper credit, all returns require pre-approval and authorization. Once an R.W. Smith & Co. approval is issued for your return, send us the merchandise immediately. Return items must be received by R.W. Smith & Co. within 30 days of date Customer originally took delivery of their purchase - after 30 days the return authorization will be cancelled.
To request a return, please contact Live Chat or Customer Service. Please have your invoice number ready and list of items to return, which can be found on your packing slip.
Purchases must be returned in new and unused condition with the original manufacturer's packaging. Please note that R.W. Smith & Co. does not accept return of the following:
Product purchased and shipped to a non-commercial or residential address from an order totaling under $350 (before taxes and fees) may not be returned. If an error is made on the residential order by R.W. Smith, we will waive the policy and accept the return.
All refunds will be made in exchange for credit.
There is a $25.00 handling fee charged for the return of R.W. Smith & Co. stock product.
All returned merchandise may be subject to a restocking fee and return shipping costs, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).