Our National Accounts team provides service and support to a multitude of foodservice establishments, from restaurant chains to healthcare facilities. Our expertise is demonstrated by our unsurpassed industry reputation and commitment to developing long-lasting customer partnerships.
Front of the House: Our specialized foodservice representatives can help you design a beautiful tabletop and recommend quality products, whether you are redesigning your entire menu or simply running a special promotion.
Back of the House:We can save you time and money by sourcing and specifying excellent products for the dining room, buffet or back of the house. All of our representatives are fully trained and receive ongoing education on foodservice trends, smallwares and equipment.
Large Projects, Openings and Renovations: Each National Accounts representative is familiar and well-trained in order to assist you with large projects and openings. We will help you spec, order and track all items to ensure project deadlines are met.
Day-to-Day Ordering: We make your day-to-day ordering as easy as possible by providing you several ways to submit an order (email, fax, phone and Internet). Your representative is familiar with your unit spec and knows just what is needed to keep your business running smoothly.
Partnership: Your individual R.W. Smith representative will become a reliable partner who can assist you with all your foodservice needs. We value this relationship by providing excellent response time to sourcing, quoting, and minimizing delivery windows to get products quickly into your hands.
Pricing: We participate in some of the largest buying groups in the industry and therefore can provide you competitive pricing on high volume items. In certain situations, we can even bring items into stock to meet your specific needs.
Food Safety Program: R.W. Smith stocks a full line of foodservice safety products. We provide a rapid response time for food safety and health certification items
Contact: While every R.W. Smith National Account representative has assigned customers, each member of the team is cross-trained to support all types of venues. Help is just a phone call away. Our service hours are weekdays from 6:30am to 5:00pm.
Aside from our deliveries (which go out like clockwork), we further develop our partnerships with customers when they need us to offer solutions. When those last minute needs for tabletop come in, or a package arrives with breakage, or the hand mixer decides its done working properly, R.W. Smith is there to aid and assist in resolving the issue. We turn these negatives into positives, and strong partnerships with our customers follow as they see the service we can provide.
Senior Accounts Manager
Every day, my customers call expecting me to know the answers to their questions. They depend on me to be prepared and knowledgeable in the products they currently use and anything new that they may be looking for. There's this great satisfaction knowing that when I hang up, I have brought them comfort and confidence in that they don't have to worry about what they just ordered anymore. It makes me happy to know that I have brought a little bit of peace to my customer's hectic day in the restaurant business.
Key Accounts Representative