Hotels offer guests a wide range of accommodations and special features to make their stay comfortable. One standard marking a great hotel is exceptional room service. For guests, convenience, speed and quality are all important aspects to having a stand-out experience. Make your hotel room service first-class with these ten tips featuring groundbreaking technology ideas and inventive personal touches.
- Make the small things count. If a customer asks for extra lemon for their tea or no ice in their water, make sure these preferences are met with every meal service. It will ensure a happy guest and make delivery more efficient.
- Take transportation into consideration. Food preparation must be tweaked to account for the amount of food steaming on the plate and topped with a cover. For room service, a kitchen must change timing and perhaps even preparation methods in order to prevent over cooking to occur in the delivery process.
- Presentation is key. The same care that goes in to setting a table in the hotel’s restaurant should be applied when arranging the eating area for a room service order. Table linens, flatware, glassware and china should reflect the upscale nature of restaurant dining.
- Speed up service. Some hotels are offering meal delivery in less than 20 minutes. And if not delivered on time, in some instances, the meal is free. Bagged lunches with familiar favorites are perfect for busy on-the-go business travelers.
- Use technology for added efficiency. Think of how a smartphone, iPad or other tablet device in rooms could remove errors from the ordering process and add convenience to the guest experience. The Hotel Bel-Air is already using such technology in every room.
- Be Prompt. If a guest expects to get his morning coffee at 7 a.m., he should receive a fresh brew at 7 a.m. Any delay is a major inconvenience, which is difficult for a hotel to overcome. If there is a problem in the kitchen, always contact the guest and assure them of when service will come.
- Set Your Room Service Apart. What can you offer that other hotels in the area cannot? Late-night room service? Complimentary breakfast in bed? A welcome cocktail? Think of a specialty item or offering that will keep guests coming back.
- Offer alternatives. If your kitchen does not stay open 24-hours or only offers a small selection of menu items after midnight, consider offering a service whereby the hotel delivers nearby take-out. The guest will appreciate the extra effort.
- In-Room Cooking. Step up room service by offering guests the chance to watch the chef prepare their dinner in the room. If your hotel has suites with kitchens, in-room culinary service can be a wonderful experience for the guest and an exciting way to make a lasting impression.
- Cleanup is just as important as delivery. Guests should not see carts and trays with meal left overs in hallways. Establish a system that ensures room service dishes will be removed within a short time after a guest has finished their meal.
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