Techniques Proven to Work for Great Customer Service

By R.W. Smith & Co.

Provide Great Restaurant Customer Service

As restaurant dining continues to grow in popularity, customers are looking for more than just appetizing dishes. Their overall experience also plays an important role in getting people to return and recommend your establishment to others. Below are proven techniques to provide exceptional customer service that will ensure your patrons have a memorable dining experience […]

Project Showcase – Monaco Pittsburgh, a Kimpton Hotel

By R.W. Smith & Co.

Living Room at Monaco Kimpton Hotel

Project: Monaco Pittsburgh, a Kimpton Hotel About Company: As one of Pittsburgh’s first boutique-style destinations, Hotel Monaco, a Kimpton hotel, redefines creativity with stunning playful accents and bold colors. Of its 248 spacious guest rooms, including 13 suites, visitors will experience a fun atmosphere with bedside chandeliers in birdcages, a hint of the city’s hockey […]

Trend Alert: Rustic Farm-to-Table

By R.W. Smith & Co.

Buffet Euro’s Mod Farm Collection by Oneida

Introduce a trendy Farm-to-Table display that showcases your culinary delights in organic designs. A perfect solution to a dull presentation is the Mod Farm Collection from Buffet Euro by Oneida. Set the example by utilizing uniquely shaped wood planks, mini barrels and picnic tables to create a home-like appeal. Take it a step further by […]

Sustainability: Food Waste & Recycling

By R.W. Smith & Co.

California Food Waste Recycling and New Laws

With over 36 million tons of food waste reaching landfills each year in the United States, many states are developing food waste solutions to reduce costs. Following other states, California is enacting new laws to accelerate organic recycling and to close the food waste loop. Several technologies are also beginning to emerge to address these […]

Seminole Hard Rock Opens Upscale Restaurant

By R.W. Smith & Co.

Seminole Hard Rock Kuro Restaurant in Hollywood, Florida

Seminole Hard Rock Hotel & Casino debuts the resort’s newest culinary innovation, Kuro. The fine dining Japanese restaurant serves inspiring and contemporary artisanal cuisines; mixing both locally sourced and imported ingredients directly from Japan. Created by Culinary Director and Executive Chef Alex Becker and Executive Sushi Chef Shuji Hiyakawa, the menu has a combination of […]

Tabletop Presentations and Plating Tips

By R.W. Smith & Co.

Restaurant Plating Presentation Tips and Products

Creating appealing presentations of your signature dishes is a unique way to showcase your restaurant’s menu offerings. Proper plating will reinforce your premium positioning and margins while increasing your bottom line. The following tools are designed to improve your plating presentations. Brushes Use plating brushes to create accent lines and designs to embellish your signature […]

Guide to Excellent Patio Service

By R.W. Smith & Co.


Planning service in your patio dining area is a key consideration for your restaurant. Understanding the processes of proper staffing, customer service and preparation are essential to offering guests an exceptional outdoor experience. Learn about what to focus on with these patio dining tips. Stellar Customer Service Since outdoor dining is typically far from the […]

Colin Moody – Executive Chef at Monterey Peninsula Country Club

By R.W. Smith & Co.

Monterey Peninsula Country Club Executive Chef - Colin Moody

We had the pleasure of interviewing Chef Colin Moody to learn more about his professional journey, what insights he has for developing a superb menu and what it’s like to be an executive chef for a world renowned platinum and emerald rated Country Club. R.W. Smith: Please share with our readers the time in your […]

New American Tavern Opens in San Francisco

By R.W. Smith & Co.

BDK Restaurant and Bar opens in San Francisco, California

In San Francisco’s lower Nob Hill neighborhood, a new restaurant and bar has debuted and it’s already the talk of the city. BDK Restaurant and Bar, a Kimpton Hotels and Restaurants creation, serves American Classics that we loved as kids, but are now all grown up. With its inviting and warm atmosphere, BDK attracts visitors […]

Clever Upselling Techniques for Restaurants

By R.W. Smith & Co.

Restaurant Waitress Upselling Dishes

Optimizing your establishment’s selling strategies to boost revenue can be a challenging task. By implementing upsell techniques, you will advance your bottom line and improve customer service. Below are key concepts to consider when formulating successful upselling practices. Offer Additional Items Use appealing verbiage and images that entice guests to purchase your tasty appetizers, side […]

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