Client List & Testimonials

Current Clients Include:

  • Aqua Restaurant
  • Big Canyon Country Club
  • Cache Creek Casino
  • Chamberlain's
  • Crowne Plaza Hotels
  • Doubletree Hotels
  • Embassy Suites Hotels
  • Four Season's Hotels
  • Ft Lauderdale Grand Hotel and Yacht Club
  • Hotel Sofitel
  • Il Fornaio Restaurants
  • Intercontinental Hotels
  • Kimpton Hotel Group
  • La Costa Resort and Spa
  • Napa Valley Wine Train
  • Omni Hotels
  • Peninsula Country Club
  • Pizzeria Mozza
  • Radisson Hotels
  • Resort at Pelican Hill
  • River Rock Casino
  • Sheraton Hotels
  • STK Los Angeles
  • The Palace Hotel
  • W Hotels
  • Westin Hotels
  • Wolfgang Puck Restaurants


Testimonials

"I have been purchasing from RW Smith for the past eight years. I continually compare products we prefer, apples to apples, with several other vendors. RW Smith's mix of high end products, quality of service and competitive pricing works well for Palo Alto Hills Golf and Country Club."
Orlin Marcus
Executive Chef
Palo Alto Hills Golf and Country Club.
"The service at RW Smith is exemplary and professional. My sales representative is always available to help me find a particular item to fit the precise needs of my restaurant. If it is not something that they stock, they do their best to make sure that it arrives in a timely fashion. They provide a great customer service experience."
Scott Stewart
Assistant General Manager
Postrio Restaurant

"I am writing this brief testimonial on behalf of R.W. Smith & Co who was until recently a company I was completely unaware of. Thanks to Valerie Rovira I became aware of the company and it has made an incredible impact on how I do business.

For years I have always turned to Edward Don, Ace Mart and at times Sysco (when I really wanted to feel abused) for china, glass and silver along with various small wares and equipment needs.

Along comes R.W Smith and I find the whole process to be incredibly different in part do to the attention your account gets on all quarters. The pricing is competitive and in some cases better but it is the customer service that makes R.W Smith stand heads above the crowd.

When I have an inquiry into a product, samples arrive almost immediately, along with a variety of suggestions and alternatives. It is not just one catalogue but a whole series of resources that are made available to you.

Once an order is placed it comes in a timely manner and I have never experienced a delay in receiving items ordered. If there was a delay from the manufacturers end I would be duly informed and alternatives presented, the choice was mine on how I wished to proceed, quite refreshing.

Of course I am fortunate that I have an excellent representative but then again I feel R.W Smith only hires the best as is evident with Ms. Rovira."

Granville Wood
Executive Chef
The Houston Racquet Club
“I have been in the hospitality industry for more than ten years, and being part of the opening team for a luxury hotel requires immediate follow-up service when it comes down to ordering operational supplies. RW Smith has had the best follow-up service, specifically with the procurement process and finding particular product descriptions, vendor product numbers, inventory, and more importantly accurate lead times for deliveries.”
Rob Ronquillo
Purchasing Supervisor
The Grand Del Mar
"RW Smith’s Operating Supplies Division has been a close friend of Kimpton Hotel Group, Restaurant Division for the past 11 years now to bring us the restaurant operating supplies and equipment our restaurants need to operate efficiently and effectively. Additionally, the specification and ordering process to purchase these supplies has been a tremendous help to us. Since construction schedules for new projects (and renovations) can often go awry, RW Smith helps us out tremendously by warehousing these supplies for us until a time when construction is nearing completion and they can be accepted for delivery on property. This feature is invaluable to us from a planning perspective and sets RW Smith apart from all the other operating supply companies out there. I have to also say that the personal service and quick response time we get from our Sales Consultant , Jason Sem, is among the best of any vendor we work with and is very much appreciated. "
Barry M. Skown
Director, Restaurant Facilities Projects
Kimpton Hotels & Restaurants
"I just want to send a thank you to RW Smith for a great partnership this last year. We have had a great opportunity this past year to upgrade almost all of our aging equipment and RW Smith was there with great prices and service. I want to especially thank Sabrina Quave who saved the image of the company for me. Before she took over my last field rep was so bad I was considering leaving. She was able to come in and not only change my opinion but to earn enough respect from me to suggest her and your company to other accounts in the area. Again I just want to thank Sabrina and your company for all the hard work and I hope we have another great year moving forward."
Jeremy Rhodes
Director Of Food And Nutrition
Ochsner Medical Center- West Bank
Full service provider to the hospitality industry